Refund Policy
At SilverUptown, our priority is ensuring that our customers are completely satisfied with the cuisine and service we provide. We understand that on certain occasions you may need to request a refund, and we are committed to making this process as seamless as possible. The following policy outlines the circumstances under which refunds can be requested and processed. Please take a moment to familiarize yourself with our Refund Policy before placing your order through silveruptown.sbs.
Cancellation by the Customer
If you change your mind about an order, you have the right to cancel it and request a full refund provided that the cancellation is made within 10 minutes of placing the order. To cancel, please call us immediately at +44 20 7946 0958. Cancellations made after the specified period may not be eligible for a full refund as the preparation of your meal may have already begun.
Incorrect or Incomplete Orders
We strive to ensure every order is prepared correctly and packaged completely. However, if you receive an order that is incorrect or incomplete, please contact us within 2 hours of receiving your meal at +44 20 7946 0958. Once verified, we will arrange for the correct or missing items to be sent out to you at no additional cost or offer a refund for the affected items.
Food Quality Concerns
Your satisfaction is our topmost priority, and we stand behind the quality of our food. If your meal does not meet your expectations in terms of quality, please reach out to us within 2 hours of delivery. We will investigate the concern, and if it is determined to be valid, we may offer a replacement or a refund for the item in question.
Refund Processing
All valid refund requests will be processed in the original form of payment within 7 working days. If the refund is approved, it will be credited to the original payment method and could take up to 10 working days to reflect in your account, depending on your bank or payment provider.
Non-Refundable Items
Please note that delivery charges, if applicable, are non-refundable. Gift cards, promotional offers, or items purchased on sale cannot be refunded.
Contact Information
If you have any questions or concerns regarding your order or our Refund Policy, do not hesitate to contact us via phone at +44 20 7946 0958. We are always ready to assist you.
By placing an order with SilverUptown, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this Refund Policy. We reserve the right to alter or amend this policy at any time without prior notice.
This policy was last updated on April 1, 2023.
Contact Details
SilverUptown
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Phone: +44 20 7946 0958
Website: silveruptown.sbs